The very first thing I observed was the Plane alone considering that I have essentially worked In this particular subject. The very first plane I used to be on wasn't even constructed in America and was so in Brazil before I used to be even born.
Please refund by total fare such as the added $twenty I paid out for Whatever you said was gonna be extra space.
I am a disabled veteran who has to employ crutches which was pretty tricky for me. I'd especially booked a flight that only had 1 cease to make certain I'd personally be able to make the trip.
I locate it awful to possess my luggage go lacking in Miami on equally leaving and returning flights. I be expecting to generally be contacted immediately on how we could come to an arrangement concerning this. I will likely be accomplishing a observe up.
So, there are a few issue’s I have discovered which i will Take note listed here, and look at it my own educational venting considering the fact that they don't provide the customer nicely in the least with regard to this:
I just lately experienced a flight cancelled by American Airways and stood inside a line for forty five minutes to receive rebooked on A further flight. I used to be stunned to determine that the gate agents didn't have a watch in to the accessible USAIR flights.
Upon arrival in Panama with flight AA959 one of many 2 luggages, a Roncato luggage, ( pictures attached ) value €189 arrived broken. I quickly went to the right Business inside the airport, wherever the one remark was that they handed me a « checking Report Damage discover », which I enclose herewith. I expended the following day searching for a fresh luggage and attempting to get in touch together with your workplaces via the phone figures indicated over the said document without the need of, on the other hand, obtaining any reply – the cellular phone isn't answered and the road goes blank immediately after several minutes of waiting around, it does not matter which amount I dial. I As a result continue my vacation and upon my arrival in Miami airport for my return trip (flight AA2198 on March 24) I once more attempt to Make contact with your Office environment on the airport, but the only information they could give me was to difficulty a criticism by means of your website, which I am now carrying out. Besides the above mentioned, I do have One more – and probably far more severe – criticism. At enough time of my reservation I paid out an additional $88 ($44 each) for added convenience seats. To my shock, the seats turned out to get the traditional – no added – seats.
Get your CEO’s to read about repeat small business after which you can they will realize why These are consistently not generating the bottom line. I go to these guys can Truthfully declare that I’m never scheduling together with your airline yet again. many thanks, Sincerely
I'm pretty unhappy together with your client service!!! I believe it absolutely was more affordable for you to do this to me than to operate the flight that I was initially on, as the flight was not total.
My household just traveled from Boston MA to Charlotte NC and had a horrible encounter boarding the aircraft. Each my small children have disabilities and we had been created to board the aircraft last. I am not delighted with how your airline treats kids with disabilities. A coverage change needs to be manufactured.
Once i bought to your complimentary lodge that American setup for me, I referred to as 800-433-7300 and talked to an agent there who, to my shock was struggling to see flights which were available on USAIR. She instructed me there were no open up seats on any with the early USAIR flights. I had been online and could see that there were accessible flights. I basically booked a flight to verify it to her.
So here is my friend owing at work and my son afraid and perplexed standing on the gate and waiting in line To learn more. Ultimately your team explained to them the flight was going to board once more and it by no means did. Lori necessary to get back to her tiny youngsters that night and her career the next morning, when the attendant explained the flight was cancelled. Your personnel commenced administering improve flight details and resort details. Lori lives more than an hour or so away and tried using to obtain a easy hotel for them to spend the evening. By the time it was her switch, there have been no convenient motels still left in the region. Through this time, I am on a single cellphone with American Airlines and my spouse is on another and Lori is waiting around in a single line next to my son who stood close to her in One more. They last but not least reticketed Anyone about the flight. My son, the insignificant that I spent $a hundred and fifty being escorted and cared for by your airline, was not placed on the subsequent achievable flight to return dwelling to his household, but as an alternative was put on an American Airlines flight the subsequent working day.
I am composing to express my disappointment with my recent journey. I created arrangements through American Airlines making sure that I could use my details and I used to be proud of that. I bought a great selling price. Because of an unexpected and unlucky stability breach at Albany Airport my flight to Norfolk was delayed two hrs. We rebooked to Newport News in lieu of Norfolk for getting there at a decent hour. Our luggage nevertheless went to Norfolk. We rented an automobile and picked our luggage.About the return flight and checked our baggage then received an e-mail from YOU telling us of a hold off and based upon the data YOU supplied we rebooked to the later flight.
I have already been an AA buyer for more than twenty five yrs. Your service has become disappointing to mention the the very least. It is actually in all regions of service from check in to , tavel to baggage dealing with.